Privacy Policy

This Privacy Policy explains how CREA S.L. (“CREA”, “we”, “us” or “our”) collects, uses, shares and protects personal data when you interact with our websites, applications and digital services (the “Services”). If you have any questions, contact us at info@crea-global.com.

1. Scope

This Policy applies to personal data processed when you visit our websites, request information, create an account, purchase services or communicate with us. Additional notices may apply to specific products or regions where required by law.

2. Data we collect

  • Information you provide. Contact details, company information, account credentials, communication preferences, documents you upload and any information contained in enquiries or support requests.
  • Automatically gathered data. Device identifiers, IP address, browser type, operating system, referring URLs, usage statistics and diagnostic logs collected through cookies and similar technologies.
  • Information from third parties. Business partners or public sources may provide additional details (for example, company records) to help us verify customers or comply with legal obligations.

3. How we use personal data

We process personal data to:

  • deliver, maintain and improve the Services;
  • create quotations, contracts and customer records;
  • communicate with you about updates, security alerts and support requests;
  • personalise content and understand how the Services are used;
  • comply with legal and regulatory obligations and enforce our agreements.

4. Legal bases

We rely on different legal grounds depending on the processing activity, including the performance of a contract, legitimate interests (e.g. service improvement, fraud prevention), compliance with legal obligations and your consent where required.

5. How we share data

We share personal data only when necessary with:

  • service providers that support our operations (hosting, analytics, communications, payments);
  • professional advisers and insurers;
  • authorities where required by law or to protect our rights;
  • other parties with your consent.

We do not sell personal data.

6. International transfers

If data is transferred outside the European Economic Area or other jurisdictions with similar protections, we ensure adequate safeguards such as standard contractual clauses or rely on recognised adequacy decisions.

7. Retention

We keep personal data only as long as necessary to fulfil the purposes described in this Policy, comply with legal requirements, resolve disputes and enforce agreements. Retention periods vary according to the type of data and applicable regulations.

8. Security

We implement technical and organisational measures—such as encryption, access controls and regular monitoring—to protect personal data. No system can be completely secure; please notify us promptly of any suspected misuse.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to the processing of your personal data, as well as the right to data portability. You may also withdraw consent where processing is based on consent. To exercise these rights, contact us at privacy@crea-global.com. We will respond in accordance with applicable law.

10. Children

Our Services are not directed to children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided information to us, please contact us so that we can delete it.

11. Cookies and similar technologies

We use cookies and similar tools to operate and improve our Services. For detailed information and your choices, please consult our separate Cookie Policy.

12. Updates to this Privacy Policy

We may amend this Policy to reflect changes in our practices or legal requirements. Material updates will be communicated through the Services or by email where feasible. Continued use of the Services after the effective date constitutes acceptance of the revised Policy.

13. Contact details

CREA S.L.

Passeig de Gràcia 1, 08007 Barcelona, Spain

Email: info@crea-global.com

If you are located in the European Economic Area, you also have the right to lodge a complaint with your local supervisory authority.